Privacy Policy
Your Privacy Matters
At Console Vault, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains:
- What personal information we collect
- Why we collect it
- How we use and protect it
- Your rights regarding your information
By using Console Vault, you agree to the practices described in this policy.
What Is Personal Information?
Personal information is any information that can identify you or tell us something about you. This may include:
- Your name and surname
- Contact details (email address, phone number)
- Delivery or billing address
- Payment-related information
- Purchase history
- Device information and IP address
- Communications with Console Vault
- Website activity and browsing behaviour
Why We Collect Your Information
We only collect information necessary to operate the Console Vault platform and provide our services.
1. To Create & Manage Your Account
- Create your account
- Authenticate logins securely
- Manage your orders and purchases
- Provide customer support
- Communicate important account updates
You may update your information at any time through your account settings.
2. To Process Orders & Deliver Products
We require certain information to process payments, deliver orders, arrange collections or returns, prevent fraud, and verify identity where necessary. This may include delivery address, contact number, and payment confirmation details.
3. To Provide Support, Warranties & Protection Plans
Because Console Vault sells verified pre-owned electronics, we maintain records relating to orders, device serial numbers, assessment reports, warranty claims, protection plan coverage, and repairs or technical evaluations. This helps us validate warranty claims, prevent fraud, and provide after-sales support.
4. Marketing & Promotions
If you choose to opt in, we may send you promotions, product updates, new arrivals, sales and offers, and service reminders. You may unsubscribe at any time by updating your account settings or clicking "unsubscribe" in marketing emails. We do not spam users.
Cookies & Analytics
We use cookies and analytics tools to improve website functionality, remember preferences, understand visitor behaviour, improve performance and user experience, and detect suspicious activity.
Cookies do not give us access to your device or private files. You can disable cookies in your browser settings, although some features may stop working properly.
Payment Information
Payments are processed securely through trusted third-party providers such as PayFast. Console Vault does NOT store full card numbers, CVV numbers, or sensitive banking credentials. Payment providers manage this securely under their own compliance standards.
When We Share Information
We only share information when necessary. Your information may be shared with payment processors, courier and logistics providers, technical service providers, hosting and cloud infrastructure providers, and legal or regulatory authorities where required by law.
We do NOT sell your personal information.
How We Protect Your Information
We take security seriously and use SSL encryption, secure hosting infrastructure, restricted admin access, password protection, database security measures, and activity monitoring. Only authorized personnel may access sensitive information where required for operations or support.
Devices That Store Data
If you return a device for repair, inspection, or warranty evaluation, please remove passwords and personal accounts, back up your information, and factory reset the device where possible. Console Vault is not responsible for data loss during diagnostics, repairs, or testing.
How Long We Keep Information
We only keep personal information for as long as necessary to provide services, meet legal and accounting requirements, prevent fraud, and maintain warranty and support history. When information is no longer required, it is securely deleted or anonymized where appropriate.
Your Rights Under POPIA
You may request to:
- Access your personal information
- Correct inaccurate information
- Delete your information
- Object to certain uses of your information
- Withdraw marketing consent
Some information may still need to be retained for legal or operational reasons.
AI & Automation
Console Vault may use AI-assisted tools and analytics to improve recommendations, detect fraud, improve customer experience, and optimize website functionality. Human oversight remains part of all important operational decisions.
International Data Transfers
Some services we use (such as cloud hosting, analytics, or image storage providers) may store data outside South Africa. Where this occurs, we ensure reasonable safeguards are in place to protect your information.
Third-Party Links
Our website may contain links to external websites or services. We are not responsible for the privacy practices of third-party platforms.
Changes To This Policy
Console Vault may update this Privacy Policy from time to time. Updated versions will be published on the website with the revised effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact Console Vault support through the official website contact channels or via WhatsApp at +27 75 386 0110.
If you are not satisfied with our response, you may contact the Information Regulator of South Africa.